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Enthimia Titlename
781.381.2991
Dedham, Massachusetts  USA
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SHIPPING POLICIES

     All items are shipped via USPS or UPS. The customer is responsible for all shipping costs. The rate calculator at checkout will offer a choice of shipping services and rates. (Customers receiving orders outside the USA are responsible for any additional fees, duties and  taxes that may be imposed by the country by which the goods arrive in).

Please allow 2-4 business days for processing your order prior to shipping and delivery, unless otherwise noted (i.e. *custom orders - please see below).  Combine the processing and shipping times. Expect approximately 2 to 4 business days for Domestic Priority Mail Service, or 7-10 days Domestic UPS Ground Service shipping time under normal circumstances. (Please note that inclement weather and other unforeseen circumstances can affect shipping times).  It is the customer's responsibility to plan for sufficient delivery time before their event. Neither www.enthimia.com nor Enthimia The Wedding & Baptism Store is responsible for late arrival of your
package(s).  If you have concerns you may always contact us first for estimated delivery times.

*Custom Orders - Items such as Baptism pins, printed ribbons etc.- at times may need additional time for production prior to processing, shipping, and delivery. If you are trying to meet deadlines for special events, it is recommended that you contact us prior to ordering these items for their availability, estimated production time and delivery.  If you need your items quickly you may ask us for expedited service requests and when available, we will be happy to assist you for your special event date.

*Custom Orders - for most FAVORS seen on our website, please contact us for availability and further details prior to ordering. If you choose from our elegant favors that we process and ship from abroad, we will ask you to allow us ample time for production, processing, and shipping before your Special Event.  Many times we require 6-8 weeks or more, to fulfill your favor order - all favors vary with production, processing, and shipping needs.  Please feel free to contact us for more details, we are available to assist you for your very Special Day.

We package our items carefully. If your package arrives damaged, you must file a claim with USPS or UPS yourself. Neither www.enthimia.com nor Enthimia The Wedding & Baptism Store is responsible for damage incurred during shipping.  Contact usps.com or ups.com to file a claim. You will need the original tracking number found on your receipt and the original packaging for USPS or UPS to inspect. 

*We are not responsible for a wrong address so please carefully check the name, address and zip code of the recipient.

A fee will be surcharged on your order if a package is returned or rerouted due to an incorrect or invalid address provided by the customer, or if the customer cancels a custom made order, refuses to accept delivery of a package or if the customer abandons an order for more than 5 days.

*In most cases we can not ship to PO Boxes.  Please contact us for more details or special requests regarding PO Boxes.

*Orders can not be cancelled once shipped.

*Custom Orders can not be cancelled nor refunded once in production. A cancelled custom invitation order will be charged a 20% cancellation fee in addition to any editing fees collected.

We do ship to Canada, Australia, the United Kingdom and additional locations abroad with USPS and UPS Mail International services.  Please note, you may incur additional fees and/or other duties and taxes associated with these international orders upon arrival to these countries.  You, the customer, is responsible for these duties and/or other fees associated with these international orders, not www.Enthimia.com nor Enthimia The Wedding & Baptism Store.

***If you need your items quickly please feel free to ask us for expedited service requests and we will try to assist you.  At most times we can arrange immediate processing of your order for immediate shipping.  You should then expect 2 to 4 business days for USPS Domestic Priority Mail Service shipping time, or 7-10 business days with Domestic UPS ground shipping services, in the Continental USA under normal circumstances. Other Expedited mailing options are also available. We can assist you with expedited shipping if needed.

***Please note:  when filling out your shopping cart order forms online, there is opportunity for you to express requests or concerns you may have in the "additional information" area of the form.  We always strive to meet your requests and we always try to contact our customers if any problems should arise.  

You are always welcome to contact us at any time about your orders.
We want you to feel confident about your order placement and delivery at all times.

Thank you for reading our Shipping Policies.

Return to our Shopping Cart / Checkout or Continue Shopping.

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Enthimia The Wedding & Baptism Store
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All Rights Reserved. 
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